The Company: L’EUROPÉENNE D’ASSURANCES VOYAGES
Insured person: Any natural or legal person who has made a reservation for one or more nights in a hotel via the Availpro hotel booking system.
Illness: An alteration to a person's health, duly diagnosed by a medical doctor necessitating medical treatment and which occurs suddenly and unforeseeably.
Accident: A sudden, accidental event occurring to a natural person, not intentionally caused by the victim, and arising from the sudden action of an external cause and which prevents the victim from moving about unaided.
Family: Spouse or common law partner, an ascendant or descendant up to 2 degrees of relationship, father-in-law, mother-in-law, brother, sister, brother-in-law, sister-in-law, son-in-law, daughter-in-law, or any person who usually lives with the insured person.
Excess : Share in the compensation payable by yourself.
Domicile/Home: The Insured person's domicile is considered to be their principal and usual place of residence, which appears on their income tax declaration.
Event: Any act that generates damaging consequences, that is liable to result in the operation of one or more types of cover under this policy.
Random event: A random event is understood to be any circumstance that is outside of the insured person's control or the control of a member of their family and which is unforeseeable on the day of the booking and arises from the sudden action of an external cause.
L'Européenne d'Assurances Voyages will refund the deposits and any sums retained by the hotel and charged by it in accordance with its General Terms and Conditions of Sale, if the reservation cancellation, made after the insurance policy was taken out, results from the occurrence of one of the following events:
A random event is understood to be any circumstance that is outside of the insured person's control or the control of a member of their family and which is unforeseeable at the date when the policy was taken out and which arises from the sudden action of an external cause.
Subject to the insured person having previously paid the corresponding premium and having taken out this policy on the day of the booking, cover takes effect from the date when this policy is taken out and expires at the time when the keys are handed back to the hotel.
No-Show by the Insured person is not covered if it does not result from a covered event.
Compensation due by virtue of this cover can not exceed the actual amount of penalties charged up to a maximum of €750 per reservation and €2,500 for the same event.
Administration fees, the insurance premium, airport taxes and visa costs are not refundable.
No excess will be applied.
In addition to the exclusions contained in the General Terms and Conditions, cancellation arising from the following is not covered :